Privacy Policy pokerace99 – Protection Personal Data You

Pokerace99 is fully committed to protecting the privacy of its members. This Privacy Policy ("Policy") describes in detail how pokerace99 ("we", "Platform") collects, uses, stores, discloses, and protects your personal information when you use our platform via our website, Android or iOS mobile app, or any other official channel.

By registering as a member or using any pokerace99 service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platform. This policy should be read alongside our Terms and Conditions, which can be found at Terms and Conditions page.

We collect various categories of information depending on how you interact with the pokerace99 platform. Overall, the data collected falls into three main categories:

We use your personal data only for the following legitimate and stated purposes:

• Account management: Creating, verifying, and managing your member account, including the KYC process to meet compliance requirements.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Service delivery: Providing access to all games and services available on pokerace99 with optimum performance.
• Security & fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and security breaches.
• Service communications: Sending important notifications about your account, transactions, and platform updates.
• Marketing communications: Sending promotional offers and bonuses (only if you have agreed to receive them — and you can unsubscribe at any time).
• Platform improvements: Analyzing usage data to understand member needs and improve the quality of our services.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to relevant authorities.

Pokerace99 does not sell or rent your personal data to any third party. However, there are certain situations where we may need to share your data with selected parties:

• Payment providers: Required financial data is shared with approved payment service providers (such as DuitNow processors, FPX, and digital wallet providers) solely for the purpose of processing your transactions.
• Technology service providers: Third-party companies that assist us in operating the platform, including cloud infrastructure providers, are granted access only to the data required for their specific tasks and are bound by strict confidentiality agreements.
• Game providers: Required game session information is shared with licensed game providers for fair game operation purposes.
• Legal authorities: When required by law, court order, or a lawful request from a law enforcement agency, we will disclose the requested data in accordance with established procedures.

Pokerace99 continuously invests in security infrastructure to ensure your personal data is always protected. The key security measures we implement include:

• Data encryption in transit: All communications between your device and the pokerace99 servers are secured with 256-bit TLS/SSL protocol, ensuring no third party can intercept or read your data in transit.
• Data encryption at rest: Sensitive data stored in our databases, including financial information and identity documents, is stored in encrypted form.
• Internal access controls: Only staff who require access to perform their duties are permitted to access member data, and every access is logged for audit purposes.
• Two-factor authentication: Two-factor authentication is available to protect member accounts from unauthorised access.
• Continuous monitoring: Our security monitoring system operates 24 hours a day to detect and respond promptly to any threats or suspicious activity.
• Regular penetration testing: We conduct regular security audits by independent experts to identify and address any vulnerabilities in our systems.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by pokerace99:

The pokerace99 platform uses cookies and similar tracking technologies to enhance the user experience and understand how members interact with our platform. There are four categories of cookies we use:

Pokerace99 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active account data: Retained for the duration of your active account plus 5 years after account closure for anti-money laundering (AML) compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements.
• KYC documents: Retained for the duration of the active account and 5 years after closure for regulatory compliance purposes.
• Support communication logs: Retained for 2 years from the date of communication.
• Anonymous analytics data: May be stored indefinitely as it contains no personally identifiable information.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our internal procedures.

The pokerace99 platform may contain links to third-party services such as game providers, payment processors, and identity verification services. pokerace99 is not responsible for the privacy practices of any such third-party websites or services.

When you initiate a transaction through a third-party payment provider such as DuitNow, FPX, or a digital wallet, that provider's privacy policy applies to the portion of the transaction they handle. We encourage you to read the privacy policies of those providers.

Pokerace99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or changes to the services we offer.

When a material amendment occurs, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the platform's main page for at least 7 days.
• Sending notifications via email or in-app to all active members for significant amendments.

Your continued use of the pokerace99 platform after any amendments take effect will be considered your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the pokerace99 privacy team is ready to assist you.

You can reach us via:

• Live Chat: Available 24/7 via the Live Chat icon at the bottom-right corner of the platform.
• Email: [email protected] — please write "Privacy Inquiry" in the subject line.

All privacy inquiries will receive a response within 3 to 5 business days. For formal requests exercising PDPA rights, please provide your full name, account number, and request details to expedite processing.