Pokerace99 believes that enjoyable gaming starts with good control. We provide tools, guides, and support to ensure every member can enjoy a healthy, safe, and responsible gaming experience at all times.
We at pokerace99 understand that online gaming is entertainment — it should bring you enjoyment, healthy excitement, and a way to unwind after a long day. But we also recognise that for a small number of people, gaming can become a problem if not managed properly.
That is why responsible gaming is not just an empty phrase for pokerace99. It is a value we uphold in every aspect of platform operations — from the design of our self-control features to the way our support team communicates with members who need help.
We invest time and resources to ensure that every pokerace99 member — whether they play once a week or every day — has access to the tools they need to stay in control. Because we believe that players who game responsibly are the ones who enjoy it most.
Our core principle is simple: Play for entertainment, not to solve financial problems. Never wager more than you can afford to lose. If playing starts to feel like an obligation rather than a choice, it is time to take a step back.
pokerace99 never encourages members to play beyond their means. All our marketing communications are designed with responsible gaming principles in mind.
All these tools can be activated directly from your account — no need to contact customer support
Set the maximum amount you can deposit within a given time period.
Daily limit — rolling 24-hour window
Weekly limit — resets every Monday
Monthly limit — resets on the 1st of each month
Set the maximum wagering amount you can place per round or event.
Limit per single bet
Daily / weekly loss limit
Set an amount that suits your comfort level
Temporarily suspend access to your account without permanently closing it.
24-hour break — immediate cooldown
7-day break — a full week off
30-day break — a full month off
Permanently close your account when you have made the decision to stop playing entirely.
6-month exclusion
1-year exclusion
Permanent exclusion with no time limit
More than just tools — this is a comprehensive commitment we uphold in every aspect of the platform
Pokerace99 requires all new members to go through a KYC process that verifies a minimum age of 21 before any deposit or gameplay is permitted. Accounts suspected of belonging to underage individuals are suspended immediately for investigation.
The pokerace99 support team is trained to identify signs of problematic gambling during member interactions. If something concerning comes up, we will proactively reach out and offer assistance without making you feel pressured.
From the "Game History" section in your account, you can clearly see how much time and money you have invested over any given period. This information helps you make more informed decisions about your gaming habits.
We do not send promotions or bonuses to members who are currently in a break period or self-exclusion. Our marketing communications also do not use language or imagery that could encourage excessive wagering among potentially vulnerable users.
This page and other educational resources on responsible gaming are always available free of charge to all platform visitors — members and non-members alike. We believe that easily accessible information is the foundation of better choices.
When you set any self-control limit, our system enforces it fully without exception. There is no way to bypass deposit limits or break periods you have set — they are designed this way so your intentions are respected even in impulsive moments.
Problematic gambling rarely happens overnight — it develops gradually over time. Recognising the early signs is the most important thing you can do for yourself or for someone you care about.
Go through the list below honestly. If you find yourself nodding to three or more of these signs, pokerace99 encourages you to speak with someone you trust or use the self-control tools we provide.
Wagering more than you can afford — Using money meant for bills, food, or daily necessities to gamble.
Continuously chasing losses — Continuing to play to "break even" even when aware it is making things worse.
Lying to those around you — Hiding your activity and wagering amounts from family members or friends.
Playing to escape from problems — Using gaming as a way to relieve stress, anxiety, or boredom.
Unable to stop even when trying — Repeatedly promising to stop or cut back but failing to do so.
Neglecting responsibilities — Work, family, or social relationships beginning to suffer due to the time and energy spent on gaming.
Borrowing money to gamble — Borrowing from family, friends, or using credit facilities to keep playing.
Check the boxes that apply. Answer honestly — there are no right or wrong answers here.
Have you ever played longer than you originally planned?
Have you ever felt guilty or regretted a gaming session after it ended?
Have you ever thought about gaming throughout the day, even outside of a session?
Have you ever tried to cut back on gaming but found it difficult to do so?
Have you ever argued with loved ones over the amount of time or money you spent on gaming?
Has gaming ever affected your work performance, studies, or personal relationships?
Have you ever played to cope with stress, anxiety, or sadness?
If you ticked 3 or more: pokerace99 encourages you to talk to someone you trust or use the self-control tools available in your account. You do not have to face this alone.
A simple process — can be done in under 5 minutes directly from your account
Login to your pokerace99 account using your username and password.
Click on the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" or "Self-Control" tab in the settings page.
Choose the type of limit you want, enter the value, and confirm. Limits take effect immediately.
Not ready to log in? If you have trouble accessing your account or need immediate assistance activating self-exclusion, contact pokerace99 customer support via Live Chat. Our team will assist you in under 10 minutes.
Answers to the most frequently asked questions about pokerace99's policies and self-control tools